Question 1

How long will it take for me to receive my order?

Accepted Answer

We aim to dispatch all orders made before 1pm GMT Mon-Fri, on the same day.

It will then usually take 1-3 working days for your order to arrive. Please Note: Much larger orders may take 3-5 working days due to having to use another courier service.

We will always provide you with a tracking number as soon as your order has been dispatch so that you can track your order.

Question 2

How do I make a return?

Accepted Answer

Firstly, please read our Returns & Refunds Policy which can be found under the link "Returns" at the bottom of our website.

Secondly, please contact us using the "Contact" page on our website or email: info@thewizardsrobe.com & we will assist you as quickly as we can.

Question 3

How much does shipping cost?

Accepted Answer

All shipping costs are automatically calculated during the checkout process.

Question 4

An item is saying "out of stock" when will it be back in stock?"

Accepted Answer

If an item is saying out of stock that is because it is only temporally out of stock, and we have more on the way within a few days.

The best thing to do is to follow us on all our social media accounts as we'll always post on them when new items are being added to the store or are back in stock.

Frequently asked questions

How long will it take for me to receive my order?

How do I make a return?

How much does shipping cost?

An item is saying "out of stock" when will it be back in stock?"